Our
club meeting #271 was carried out on 26/03/2012. This meeting was excited when
our ex-member, Gean Lau, CC (now with OCBC Toastmasters Club) had been invited to be our General Evaluator. We
started the meeting at 7:05p.m. with short and simple house rules and the
recital of “A Toastmaster’s Promise”.
Then, our club President
Ken Chan, ACG, ALB took over the control and introduced the theme and the word
of the day to all. The theme is: “I am
sorry, Please forgive me, I love you” and the word of the day is Prevail [\pri-ˈvāl\] (verb). The meaning of the word is
to be of greater strength or influence; triumph or to be or to become
effective, win out. The members and guests introduced themselves to the floor
and used both the theme and the word of the day.
After
this, the meeting of the night was led by the Toastmasters of the evening,
Serena Kong, CC. she thanked our lovely VPE to suggest a very meaningful theme
with 3 powerful magical phrases that can restore our emotion back to zero state
in a simple yet surprising way. Serena Kong, CC urged all to say it out, say it
loud and say it promptly when it’s needed.
She had also briefed on the
history of Toastmasters International. The founder of the organization is Dr.
Ralph C. Smedley with the mission “ to provide a mutually supportive and positive learning
environment in which every individual member has the opportunity to develop oral
communication and leadership skills, which in turn foster self-confidence and
personal growth. “
The
club meeting was divided into 3 main sessions, i.e. the table topics,
prepared project speeches and speech evaluations. Each of the session helped to
sharpen our speaking and communication skills. The session began with table
topics session, led by Francis Ng, DTM. We had 5 participants took part and they
were:
A) Tan Ben Hoe, CTM, CL
B) Mathew, CC,
C) Ng Ser Kweng (Guest)
D) Serena Kong, CC
E) Chong Chee Seng (Guest)
We
moved
on to the next session, the presentation of prepared speeches. Our
first
speaker of the night was Angel Law, TM and she had started her first
project
speech, i.e. Ice Breaker with the title of “Charlie’s Angel”. She
studies in UTAR, the only princess in the family and had served
in the national service after SPM. She is a Charlie’s Angel not because
of she
knows how to handle M16, but is because she has a strong fighting spirit
and
being optimistic when she met challenges. We had an enjoyable moment
when
hearing her speech, speaker born in 90’s, generation Y with her sense of
humor and
well-written speech and we hoped to hear more speeches from her. Well
done,
Angel, TM.
Our
2nd speaker, CP Lau, CC presented his advanced speeches from the
Technical Presentation manual, project #2- The proposal. His speech title was
“ICMS” He proposed ICMS software (Intelligent Customer Management System) to us
as we role played as the management staff. He started to diagnose how the
inefficiency of customer’s data keeping in the system affected all departments.
He utilized his persuasive skill to call for a change, and he presented his
points substantially with clear and practical solutions. In his presentation,
he was able to draw our attention and we raised him of a few questions. 
Our
3rd speaker was none other than Ken Chan, ACG, ALB, our seasoned speaker.
He presented his speech from the Management Manual, project speech #2- Appraise
with Praise. His speech title was “The Sandwich”. He started his project speech
by setting the scenario that he was doing a quarterly appraisal to outlet
operation manager (Role player: Mathew Philippose, CC) on these areas: Sales,
customer service levels and staff morale. He identified the shortcoming of the
staff and able to encouraged the Mathew
After
the prepared speeches, we had a short break of 10 minutes before we continued
with our last session- Evaluation. The evaluation session was taken
control by General Evaluator, Gean Lau, CC with her team of role players.
She
invited the Table Topics Evaluator, EK Yeo, CC, CL to give his evaluation. EK
Yeo, CC, CL touched on the areas like the body language, posture, eyes contact
of each speaker, one-by-one. 
After
this, we began to have our prepared speech evaluation. Our first speaker’s
speech was evaluated by Francis Ng, DTM. He commented that Angel Law, TM had a
proper and organized ice-breaker speech. Her speech was not only allowed us to
know her well but also contained positive message for us to bring home. He
encouraged her to rehearse her speech more so that she could speak confidently.
Ben
Hoe, CTM, CL highlighted that CP Lau, CC, knew the topic well and detailed. He
suggested CP Lau to use the inverted pyramid format to highlight the solution
much earlier instead of diagnosing the problems. CP was also advised to improve
his Q&A session with the audience.
Our
3rd speech project was evaluated by Francis Ng, DTM. Project Speech
Speaker, Ken Chan, ACG, ALB did a very good setting for his speech. He
highlighted the operation issues to the outlet manager and listened carefully
the “WHY”. He carried the whole session with positive words that encouraged the
outlet manager keen to look for improvement.
Next,
we had the reports from Grammarian, Ah-Counter and Time Keeper. After the
speech evaluation session, we moved to awards presentation. Our club President,
Ken Chan, ACG, ALB gave away the certificates to the best speech performance
for table topics, prepared speech and speech evaluation. The result was:
A) Best Table Topics: Mathew
Philippose, CC
B) Best Prepared Speech: CP
Lau, CC
C) Best Evaluation: Francis
Ng, DTM
Also,
our club President, Ken Chan, ACG, ALB gave away the certificate to General
Evaluator, Gean Lau, CC for her hard work of the day. After the awards
presentation, it was our club practice to invite the guests to share their
thought on our meeting with the purpose to help us to grow better. Guest Ser
Kuang was amazed with time management, Chee Seng and Jennifer Mah found that
our club would be their platforms to improve their communication skills.
The
meeting finally adjourned at 9:30p.m.
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